It took me 20 mins. You can trust the integrity of our balanced, independent financial advice. I don’t know. Corporate hides behind the idiot front line youngsters. I would suspect, that as others have suggest Vanguard staff is now composed of younger less experienced individuals that simply don’t take the time to know what is proper or just operate by knee jerk reactions. Well said Kevin. I have been using a Roth IRA from Vanguard for 3 years now, and I have found it a very effective investment vehicle with their low-cost mutual funds. Thanks! Recently, however, I have needed them adjust the cost basis on two of my accounts after the death of my husband. Today on the phone with Vanguard for another 2 hours & 10 minutes! This helps us keep the service free, but it never impacts the fees you’ll pay on your new account. Finally I picked up the phone to fidelity, and had instant great knowledgeable customer service, with the individual offering to be my point of contact. Since then, we’ve moved to Fidelity Investments, and they seem pretty solid as well. Seems to be an effort to keep my account from moving because they refuse to provide redemption paperwork despite numerous requests for a simple form. As I am now 61 years old, and my wife and I are socking away as much as we can, my investments have become a more important part of our lives. 3 if i put money say 2000 a year do u think I’d have a decent retirement savings in 20 years ? Without any information to back up these claims it’s extremely difficult to determine the accuracy or value. I thought it was my money. The objective merits of Vanguard and its products are well documented. You get battered around to different links, but after an hour you go back to TR Price. Great educational resources, especially for long-term investment planning Vanguard Investor UK review. I have been unsuccessful at trying to reach a manager. Sorry, to report such bad news about Vanguard! They don’t pay their rank and file employees (they call them crew-members) very well. Hi, can you address some of these customer complaints we are seeing? But that’s just what I am doing. Getting through to them during business hours recently has been beyond difficult. That means investors don't have to pay for stock and ETF transactions when completed online (there's still a charge for trades made via phone). When you look at their site and want to invest, see if you can find a link for taking your money out. The information on Investor Junkie could be different from what you find when visiting a third-party website. Once you find the right Vanguard fund for you, you can invest directly. I would appreciate if anybody could give me his/her opinion on the following matter: I am planning to invest 100-200k in a MANAGED investment account. Vanguard has promoted very young people into significant management positions without real experience. I’ve been doing business with Vanguard for 20+ years. I have spent months trying to get two annuities together for my mother and they are still trying to get it right. Vanguard was a key player in popularizing low-cost mutual fund investing. Yes, those 2 words, “customer service, ” are touted (or rather slung about) in our day-to-day dealings and we have all found that sad cases account for about 87% of the time. Though Vanguard has many great funds with low fees, they are a horror to deal with. Currently using a “full service” brokerage house that uses NFS (a division of Fidelity) to clear the trades and custody assets. This review focuses only on Vanguard's “bread-and-butter” – mutual funds and ETFs. For more information, please review Form CRS and the Vanguard Digital Advisor brochure. Vanguard offers a wide selection of investment account types, including standard brokerage accounts and goal-oriented investments like education savings plans. I’m sure Fidelity is an excellent example of what Vanguard would be if there was an extra $100K a month to pay the software vendor for the newer user friendly platform, as well as a couple million to overhaul the bottom line, but Vanguard is one of the best because they are straight forward, do not charge unreasonable fees or fail to disclose them and they have a very established reputation throughout generations. Opinions are the author's alone, and this content has not been provided by, reviewed, approved or endorsed by any advertiser. Needless to day, I am researching options to transfer my IRA (just over $1 million) and developing a strategy to move my $775,000 taxable account away from Vanguard. She called 5 minutes earlier than the time appointed when I had not yet arrived at the phone, and then was not available until 1 1/2 hours later after I called back. The Vanguard group is an investment management company that was founded in 1975. It was the culmination of a long pricing war among online brokers. That said, if you are going to be buying and selling frequently, or doing complex trades such as options or shorts, then yes, Scottrade, Tradeking, or other would probably be better. 3. My wife and I are looking to roll over moneys into Vanguard – but my wife read discouraging reviews by investors who complained it was hard to get their money out of vanguard in a timely matter. Along with the standard brokerage services, Vanguard also offers variable and fixed annuities, educational account services, financial planning, asset management and trust services. I was told several times that this is a “systems problem” that it had been fixed, but it just kept happening. With the race towards 0 basis points, I am guessing there isn’t a lot left over to hire the right number of telephone or chat agents that can make things happen. 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