Yes, you can book tickets between any two cities across the globe. Please remember that the cancellation charges along with Almosafer fees, cashback, discounts availed shall be deducted from the refund amount. Worst services ever. - Get 24/7 customer support in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. Apart from the amendment charges levied by the airline, Almosafer charges a cancellation fee of SAR40 per Ticket. I booked a ticket for Istanbul with 9 hrs hault. Please remember to check the cancellation policy before making any changes to your booking. Usually, the airlines may provide a non-refundable, non-transferable credit shell for future use. Phone number field is required ... We still offer you the same services and products as before – just under a new name and a new structure of brands. Book Now, Pay later option. Please check your itinerary when booking your ticket where the allowances will be clearly mentioned. Please note that online check-in is not supported by all airlines. This is applicable on a per passenger basis. We will always work with the airline to find you an alternative flight as close to your original schedule as possible or a refund as per your convenience. To help cover the cost of providing access to certain airlines, we a service fee every time a reservation is confirmed. But you will not get any reply from Phone or Email or Whatsapp. Airline regulations prohibit us from holding reservations. You can receive assistance in your preferred language as the site is rendering responsive customer service in Arabic and English languages. Very poor website. Remember that airport security is extremely thorough and this can cause delays in reaching your desired boarding gate. Please contact us, via email on Flightsupport@almosafer.com or by telephone on +966 920000997. We will also offer the option of purchasing additional baggage allowance for your trip. Last minute hotel deals Available. Check out our COVID-19 FAQs for more information on Alamo hours of operation, upcoming and existing reservations and steps we're taking to keep employees and customers safe. Almosafer Terms and Conditions. Changes. I emailed several times and got a reply after days mentioning that I have to talk to the airlines not them to cancel the flight and get refunded. Enjoy our multilingual customer services 24 hours a day, 7 days a week. However, you can contact the Almosafer customer support team 24/7 to assist you with that. The most unfortunate thing is, I spent a lot of money on money just waiting someone on their side to help but never happened. Rabies vaccination certificate (if travelling internationally). After 1 month, they told me that it's not their problem and that I should ask the airline company for the refund.Dishonest employees.A. Download Almosafer: Hotels & Flights and enjoy it on your iPhone, iPad and iPod touch. I've tried to contact them several time to ask for a refund, they never replied. Useful. They didn’t even help me. A professional and reliable online shopping center providing a variety of hot selling products at reasonable prices and shipping them globally. Occasionally, airlines can make changes to their flight schedules to accommodate changes in equipment, routeing, or capacity. My flights were impacted due to covid and it has taken over 40 hours of communication to try to sort it out. - Cancellations are typically accepted and fully refunded up … 4.3M app downloads in 2019; 3.2M travellers in 2019; Discover seamless and connected travel services for consumers through our two leading brands: Almosafer and tajawal. Very hard to get in touch with them. FAQs & help; Check-in information; Special assistance; Infants & children; Traveling with pets; Transfer & transit passengers; Agency information ; Customer service plan; MILES&SMILES . What do I do if my name is misspelled on the booking? A service fee may apply to process this request. Please avoid making more booking attempts, as you may end up being charged twice. I have sent more than 80 e-mails, I have tried to call them, sent whatsapp-messages asking for my refund and all I get is an automatic e-mail saying they will get back to me. How AlMosafer ME works? Select whether you want a return trip or one way (it defaults to return). How early should I be at the airport before my flight? A nonstop flight does as its name suggests: flies from one airport to another without stopping. Flight Number SEARCH NOW. They changed it to 24 hrs and are not ready to assist or give alternatives. Baggage policies vary between airlines. Difference in airfare (if the cost of your new flight exceeds your booking amount). To reserve a flight on, please wait until your travel falls within this range. here. It is not a requirement to add middle names when making a booking with us; most airlines will keep note of your middle names in their system but it will not appear on your ticket. They will have to sit on an adult's lap. Do I need to give my middle name? To help you have a safe and relaxed travel experience, we've partnered with Altibbi to address all your health-related queries and provide access to 24/7 medical consultation from certified doctors via chat or call before and throughout your trip, and beyond. Please contact Almosafer for assistance with any changes. We understand health and safety is top of mind when travelling these days. On return to your home country, you may be asked to produce your yellow fever vaccination certification. Thanks, Al Mosafer Team . I booked a hotel with this company. But they won’t re-route my flight, provide me a refund, or change the dates. A service fee may apply to process this request. Your booking can only be confirmed once your payment has been processed. From fun trips across Gharameel and hiking adventures in Wadi Abu Oud to an exciting archery session and a visit to the popular Elephant Rock, this camping getaway is where you can enjoy two nights of connecting with nature and embarking on a fun adventure in the heart of Saudi Arabia. You will be taken to a page of results (the cheapest fares from each of the airlines that fly to your destination). Almosafer team is committed to ensuring your booking inquiries are handled swiftly and efficiently. Additional fees: Most airlines impose fees for pets travelling in the cabin or in cargo. I had sent them endless emails and called n number times but no response. Kuwaiti travellers are repeatedly taking advantage of the tailored services, dedicated offers and deals Almosafer’s app and web platform provide in Kuwait, with returning users already accounting for 30% of the overall Almosafer customer base. If you did not receive your e-ticket within 24 hours or your flight is soon, please contact Almosafer customer support team. They are cheating and laying I paid for a room extra money. I will give 0 rating if i can do so. To know more about how to earn and redeem your points click here. worst apps. Make sure you give yourself plenty of time to complete all check-in formalities and security screening. Most airlines offer baby baskets to be requested on long haul flights. field is required 500 characters left. For example, Mr Ahmed Ali Jabbar will appear as Jabbar/AhmedMr on your ticket. I booked flight with this web portal and experienced very bad customer support.Due to their system glitch i faced lot of issue with passenger name and we asked to correct the issue they were not able to do it and put us on hold for long time and than disconnect the line.This is my 4th booking with them and now its last i will never confirm any service with them. Departure Date. Almosafer currently does not accept online cancellation or amendment requests. Important Numbers Reservations 1 (844) 354-6962 . What do I do if my flight is rescheduled? If you don’t have one, you’ll be kept in quarantine for about 6 days. 24/7 Customer Support. TURKISH AIRLINES . Check with the consulate of the country you're visiting to ensure what your visa requirements will be. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travellers originally booked. A direct flight, on the other hand, makes a ‘technical’ stop along the way at a mid-point airport. It is not possible to book for more than 9 people at the same time. If you need to get in touch with us, you will find here local telephone numbers to Customer Service, SAS Corporate Sales Center and SAS Group Sales » Skip to Main Content; Skip to footer; SAS uses cookies to enhance your experience and to make your visit on our website as pleasant as possible. Bad service and since three months i did not receive my refund amount. Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. If you don't receive an email or SMS please contact us . What we can do is make sure that your frequent flyer air miles are credited to your account when you book with us. - Customers can get in touch with Almosafer's Customer Support Team at 920000997 for any questions/queries. Rebooked flights must be for the same traveller and on the same airline as the original booking. Please check each airline's policy to determine how many bags you can check-in and the fees associated with extra baggage. Over 5,00,000 Hotels Worldwide. Your personal data details are encrypted and secure. To enable screen reader support, press shortcut ⌘+Option+Z. International Flights: check-in at least 3 hours before departure. Non-refundable services and other special deals may have different cancellation policies. Monday - Friday 7 a.m. to 6 p.m. (central) Atmos Energy Corporation Attn: Customer Care P.O. Alamo Insiders 1 (855) 533-1197. We do not store your credit card information in our database and we will never ask for your credit card secure information through phone or e-mail. They offers new deals and coupons every week with Almosafer KSA. Depending on what you’re looking for, we will be able to redirect you to one of these brands: To book personal holidays, flights or hotels, the Almosafer team will be able to help. However, if you are flying a full-service airline (such as Emirates Airlines or Saudi Airlines), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. In the unlikely event that a booking has failed, we shall call and assist you in confirming the booking offline. Click the 'Pay Now' button when you're ready to pay. How do I get in touch with the airline directly? Enjoy our multilingual customer services 24 hours a day, 7 days a week. they didn't even inform me. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any Almosafer service. However, you can contact Almosafer customer support team 24/7 to assist you with that. Otherwise, contact our customer service team 24/7 at xxxx Who. Our agents in the United Arab Emirates will speak to you in Arabic or English. Know that they could n't do anything for the country you 're off ratings, see screenshots and learn about! 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